Case Study
EMPLOYEE
RECOGNITION
Learn how we transformed the vibe for energy company Inenco to one of good-vibes and appreciation.
BACKGROUND
Inenco had a clear vision that they wanted to focus on colleague engagement. A recent engagement survey showed that only 33% of colleagues were engaged with the business.
One of the key areas of focus was ensuring colleagues felt valued and recognised for the great work they do.We were engaged to review internal comms in order to ensure cut through on key company messages, bring clarity to communication channels and to develop a tone of voice.
As part of this work we implemented a low-cost recognition scheme which would see more colleagues recognised regularly and great work showcased across the business.
We’d recently worked with Inenco on a new intranet and the launch and design of their new company values & behaviours so this was a great opportunity to see these behaviours in action and celebrate them.
One of the key areas of focus was ensuring colleagues felt valued and recognised for the great work they do.We were engaged to review internal comms in order to ensure cut through on key company messages, bring clarity to communication channels and to develop a tone of voice.
As part of this work we implemented a low-cost recognition scheme which would see more colleagues recognised regularly and great work showcased across the business.
We’d recently worked with Inenco on a new intranet and the launch and design of their new company values & behaviours so this was a great opportunity to see these behaviours in action and celebrate them.
The Objective
Inenco, is a B2B energy solutions company that had recently celebrated its 50th Birthday.
They were looking for a quick and easy way for colleagues to recognise each other for the great work that they do every day.
Current and past employee-of-the-month schemes were not working, with only a handful of nominations per month.
They wanted a modern and device flexible solution.
They were looking for a quick and easy way for colleagues to recognise each other for the great work that they do every day.
Current and past employee-of-the-month schemes were not working, with only a handful of nominations per month.
They wanted a modern and device flexible solution.
What we did
Identified the motivation
We held a survey with colleagues to understand what they thought of recognition at Inenco and what would truly motivate them and make them feel appreciated.
We followed this up with focus groups to drill into these issues and found that simple appreciation was more desired than vouchers, money or any big events where only a few people benefit.
We held a survey with colleagues to understand what they thought of recognition at Inenco and what would truly motivate them and make them feel appreciated.
We followed this up with focus groups to drill into these issues and found that simple appreciation was more desired than vouchers, money or any big events where only a few people benefit.
Removed barriers
Getting leaders on side is just as important as any system or tool you bring into your business.
So, we held several Ready to Recognise sessions with all the leaders including the Directors to help them overcome any issues using the tool and with their own view on what could or should be recognised.
Getting leaders on side is just as important as any system or tool you bring into your business.
So, we held several Ready to Recognise sessions with all the leaders including the Directors to help them overcome any issues using the tool and with their own view on what could or should be recognised.
Initial Launch
We implemented our Fan Mail tool to begin with, which was quick to launch and provided an easy way for people to start recognising each other.
We also created a communications campaign, which included a teaser campaign, how to videos and a launch day.
We implemented our Fan Mail tool to begin with, which was quick to launch and provided an easy way for people to start recognising each other.
We also created a communications campaign, which included a teaser campaign, how to videos and a launch day.
Evolution
After a hugely successful 12 months using Fan Mail, the client wanted more integration and additional tools to support recognition.
So they upgraded to Fan Hub, our full peer-to-peer social recognition platform.
After a hugely successful 12 months using Fan Mail, the client wanted more integration and additional tools to support recognition.
So they upgraded to Fan Hub, our full peer-to-peer social recognition platform.
BENEFITS / RESULT
170
Fan Mails sent in the first month (50% of the workforce)
36%
increase in colleague engagement scores within 6 months
66%
received recognition within 3 months
83%
of colleagues had recognised each other by the end of year one
"Fanclub made it really easy to send some appreciation to my great colleagues. It’s a great feeling when that FanMail lands in your inbox. Really makes your day."
Sales Advisor
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